How to Submit an Informal Complaint
*** PLEASE READ -- If you are wanting to make comments about the current rate increase requested by Rocky Mountain Power. please direct all comments / complaints to the Public Service Commission. ***
email : psc@utah.gov
Address : Public Service Commission
160 East 300 South
4th Floor
Salt Lake City, Utah 84111
DPU facilitates informal customer utility complaints for the Public Service Commission (PSC). The PSC may formally resolve a complaint if the utility and customer do not resolve it through the DPU’s informal complaint process.
The PSC cannot resolve complaints about service it doesn’t regulate, including the following
- Interstate Long Distance Telephone Carriers (Contact the FCC )
- Municipal and Improvement District Utility Companies (Contact the municipal or district directly)
- Cable Television
- Wireless Phone Service (Cell Phones)
- Cable and Wireless Internet Connected Services
- Internet Service Providers (ISP)
- Broadband and Satellite Services
- DSL (Except for Service Quality issues)
- Voice Over Internet Protocol Services (VoIP)
- Fuel Oil, Propane, or Gasoline
- Contracts Between Parties
For complaints not excluded above follow the steps below.
1) Contact your utility company directly.
2) Still unresolved? Fill in the form below call at (800) 874-0904 or (801) 530-7622.
3) DPU will process your complaint within one business day. The utility must respond within five business days of receiving the complaint from DPU. If the problem is resolved, no further action is needed.
4) If you’re still not satisfied you can file a formal complaint by contacting the PSC or DPU can help mediate a resolution if the customer and utility agree.
*** NOTE - Complaints elevated to FORMAL COMPLAINTS and filed with the Commission are public documents and will be published on the Commission's website. ***
Items marked with an * are required entries.