Online Complaint Form

The DPU can help you resolve disputes with utilities regarding electric, natural gas, water service and very limited aspects of local telephone service.

*** You MUST first try to resolve your dispute directly with the utility before contacting the DPU for assistance. If you are unsuccessful in resolving your concern directly with the utility, you may contact the DPU.

Use this form to file an informal complaint against a utility within the State of Utah.

PLEASE NOTE: Complaints elevated to FORMAL COMPLAINTS and filed with the Commission are public documents and will be published on the Commission's website. )

Those items marked with * are required entries.

Utility Customer (The name on your bill or account)

Customer Name*

If Business, Contact Person

Primary Phone*

Other Phone

Email Address*

Service Address

Street*

City*

State

Zip*

Mail Address

Street

City

State

Zip

Utility against which you are filing a complaint

Utility Name*

Your Account Number*

Your Complaint

Complaint Type*

Complaint* (Be sure to indicate specific dates and people you've talked to at the utility about this complaint.)

Suggested Resolution (What do you think the utility should do to make this situation right?)