How to Submit an Informal Complaint

*** PLEASE READ -- If you are wanting to make comments about the current rate increase requested by Rocky Mountain Power. please direct all comments  / complaints to the Public Service Commission. ***

email : psc@utah.gov
Address : Public Service Commission
                 160 East 300 South
                 4th Floor
                 Salt Lake City, Utah  84111

DPU facilitates informal customer utility complaints for the Public Service Commission (PSC). The PSC may formally resolve a complaint if the utility and customer do not resolve it through the DPU’s informal complaint process. 

The PSC cannot resolve complaints about service it doesn’t regulate, including the following

  • Interstate Long Distance Telephone Carriers (Contact the FCC )
  • Municipal and Improvement District Utility Companies (Contact the municipal or district directly)
  • Cable Television
  • Wireless Phone Service (Cell Phones)
  • Cable and Wireless Internet Connected Services
  • Internet Service Providers (ISP)
  • Broadband and Satellite Services
  • DSL (Except for Service Quality issues)
  • Voice Over Internet Protocol Services (VoIP)
  • Fuel Oil, Propane, or Gasoline
  • Contracts Between Parties

For complaints not excluded above follow the steps below.

1) Contact your utility company directly.

2) Still unresolved? Fill in the form below call at (800) 874-0904 or (801) 530-7622.

3) DPU will process your complaint within one business day. The utility must respond within five business days of receiving the complaint from DPU. If the problem is resolved, no further action is needed.

4) If you’re still not satisfied you can file a formal complaint by contacting the PSC or DPU can help mediate a resolution if the customer and utility agree.

 *** NOTE - Complaints elevated to FORMAL COMPLAINTS and filed with the Commission are public documents and will be published on the Commission's website. ***

  Items marked with an * are required entries.

 

Online Complaint Form

    Utility Customer (The name on your bill or account)

    Service Address

    Mail Address

    Utility against which you are filing a complaint

    Your Complaint


    The information provided in this form will be used by the Division to evaluate and complete your request. Failure to provide complete information as requested may result in a delay of your request as incomplete.

    Information provided in this form is retained for ten years in accordance with state record retention laws. For specific information about the records retention for this form, please visit this page.

    In order to comply with legal and regulatory requirements, we may share information provided in this form with authorized parties such as other government agencies, and related Utility companies.